Need help with invites, login, or something acting weird? Hit us up and we’ll get you back to rehearsal-ready.
Common issues
I didn't get my 6 digit one time passcode
Check spam/junk, then try again. If you use iCloud Hide My Email, try a direct inbox. If it still doesn’t arrive, email support with the address you used.
Invite link opens in browser instead of the app
This is expected in alpha until we finish universal/app links. For now, open the invite link on the same phone where Amplee is installed.
I joined a band but I can’t see anything / it says I have no access
Ask a band admin to confirm your membership/invite status. If it still looks wrong, email support with your email + the band name.
Chat isn’t updating unless I reopen the app
In alpha, real-time updates work best while the app is open. If you background the app, your connection may pause. Reopen the app to refresh.
I’m not getting notifications
Push notifications aren’t included in the current alpha yet. You’ll see new messages and updates when the app is open. Notifications are coming in a future release.
Upload/photo/file failed
Try switching networks (Wi-Fi vs cellular) and retry. If it keeps failing, email support with what you tried to upload and the screen you were on.
Something is loading forever / spinning
Force close and reopen the app. If it continues, email support with what screen you were on and (if possible) a screenshot.
Contact
hello.amplee@gmail.app
What to include
Your email, device (iPhone/Android + model), and what you were trying to do. Screenshots help a lot.